Source note · Planning a contact center platform migration
AWS guidance recommends keeping the period of running two contact center platforms as short as practical, because a longer period raises cost, operator burden and the risk of errors such as making changes on the wrong platform.
Checked 2026-09-25
Your objective should be to keep the dual-system period as short as practical.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- parallel running
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Overview - Strategies for migrating your contact center to Amazon Connect (AWS Prescriptive Guidance) — Amazon Web Services · tier 2 current vendor documentation · Primary vision, bullet Pace
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-short-dual-running. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-short-dual-running
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-short-dual-running,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-short-dual-running},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-short-dual-running},
note = {Source note contact-center-migration-planning-short-dual-running, checked 2026-09-25}
}