Source note · Planning a contact center platform migration
AWS guidance describes forwarding calls from the old platform to a number on the new platform as an optional step before the port completes, allowing agents to move before the port and allowing fast rollback by changing forwarding rules, with no carrier dependency.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- telephony cutover
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Technical considerations - Strategies for migrating your contact center to Amazon Connect (AWS Prescriptive Guidance) — Amazon Web Services · tier 2 current vendor documentation · Cutover approaches for porting numbers, Number porting, bullet Number forwarding
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-forwarding-rollback. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-forwarding-rollback
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-forwarding-rollback,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-forwarding-rollback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-forwarding-rollback},
note = {Source note contact-center-migration-planning-forwarding-rollback, checked 2026-09-25}
}