Source note · Planning a contact center platform migration
AWS guidance recommends not leaving number forwarding in place for long, because each forwarded call is charged inbound on the old DDI, outbound on the forward and inbound on the new DDI, and uses an outbound circuit for every inbound call.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- telephony cutover
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Technical considerations - Strategies for migrating your contact center to Amazon Connect (AWS Prescriptive Guidance) — Amazon Web Services · tier 2 current vendor documentation · Cutover approaches for porting numbers, Number porting, bullet Number forwarding
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-forwarding-cost. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-forwarding-cost
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-forwarding-cost,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-forwarding-cost},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-forwarding-cost},
note = {Source note contact-center-migration-planning-forwarding-cost, checked 2026-09-25}
}