Source note · Planning a contact center platform migration
The flow export formats documented by Amazon Connect (JSON with instance-specific ARNs) and Genesys Cloud Architect (i3 flow files) are platform-native, so a cross-vendor migration should plan to rebuild routing logic rather than import it.
inferred · Checked 2026-09-25
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- flow inventory
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Import and export flows between flow designers in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Flows are exported to JSON files; Resolve resources in imported flows
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-flows-platform-native. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-flows-platform-native
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-flows-platform-native,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-flows-platform-native},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-flows-platform-native},
note = {Source note contact-center-migration-planning-flows-platform-native, checked 2026-09-25}
}