Source note · Planning a contact center platform migration
For legacy call recordings and reporting statistics, AWS guidance offers two options: migrate the data to the new platform after a feasibility check such as audio format compatibility, or archive it in place and decommission it when the minimum retention period expires.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- reporting and data retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Technical considerations - Strategies for migrating your contact center to Amazon Connect (AWS Prescriptive Guidance) — Amazon Web Services · tier 2 current vendor documentation · Data migration
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-data-two-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-data-two-options
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-data-two-options,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-data-two-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-data-two-options},
note = {Source note contact-center-migration-planning-data-two-options, checked 2026-09-25}
}