Source note · How contact center platforms define service level and abandon and handle time differently
Webex Contact Center caps the queue service level threshold at 86400 seconds for telephony and chat, 604800 for digital and 1209600 for email.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- system limits
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- System limits in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Contact service queues limits, Service level threshold rows
Cite this note
APA
WarmTransfer. (2026, October 2). How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-sl-max. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-sl-max
BibTeX
@misc{warmtransfer-claim-contact-center-metric-definition-differences-wx-sl-max,
title = {How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-sl-max},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-sl-max},
note = {Source note contact-center-metric-definition-differences-wx-sl-max, checked 2026-10-02}
}