Source note · How contact center platforms define service level and abandon and handle time differently
The Webex Contact Center Average Service Level KPI counts contacts that were connected, opted out of the queue, dequeued or terminated in queue within the SLA time as within service level.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- KPI cards
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- View your contact center KPI cards — Cisco Systems · tier 2 current vendor documentation · KPI Average Service Level
Cite this note
APA
WarmTransfer. (2026, October 2). How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-kpi-sl. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-kpi-sl
BibTeX
@misc{warmtransfer-claim-contact-center-metric-definition-differences-wx-kpi-sl,
title = {How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-kpi-sl},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-kpi-sl},
note = {Source note contact-center-metric-definition-differences-wx-kpi-sl, checked 2026-10-02}
}