Source note · How contact center platforms define service level and abandon and handle time differently
Webex Contact Center Analyzer reports Conference Count as the number of times an agent initiated a conference call.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Agent Details report, Conference Count row
Cite this note
APA
WarmTransfer. (2026, October 2). How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-conf-count. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-conf-count
BibTeX
@misc{warmtransfer-claim-contact-center-metric-definition-differences-wx-conf-count,
title = {How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-conf-count},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-conf-count},
note = {Source note contact-center-metric-definition-differences-wx-conf-count, checked 2026-10-02}
}