Source note · How contact center platforms define service level and abandon and handle time differently
Webex Contact Center Analyzer's Agent Transfer measure counts inbound contacts an agent transferred to another agent after consult, as the sum of Agent To Agent Transfer Count.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Agent Details report, Agent Transfer row
Cite this note
APA
WarmTransfer. (2026, October 2). How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-a2a-xfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-a2a-xfer
BibTeX
@misc{warmtransfer-claim-contact-center-metric-definition-differences-wx-a2a-xfer,
title = {How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-wx-a2a-xfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-wx-a2a-xfer},
note = {Source note contact-center-metric-definition-differences-wx-a2a-xfer, checked 2026-10-02}
}