Source note · How contact center platforms define service level and abandon and handle time differently
Genesys Cloud's customer short disconnect time, used by the Customer Short Disconnect metric in Flows Performance views, defaults to under 10 seconds and is separate from the 6-second short abandon interval.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- analytics settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure contact center analytics options — Genesys · tier 2 current vendor documentation · section Configure analytics settings, short disconnect time
Cite this note
APA
WarmTransfer. (2026, October 2). How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-gc-short-disc-10. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-gc-short-disc-10
BibTeX
@misc{warmtransfer-claim-contact-center-metric-definition-differences-gc-short-disc-10,
title = {How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-gc-short-disc-10},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-gc-short-disc-10},
note = {Source note contact-center-metric-definition-differences-gc-short-disc-10, checked 2026-10-02}
}