Source note · Contact center KPI definitions and calculation
The 2020 Cisco technote says the Webex Contact Center Service Level Threshold is set at queue level and specified in milliseconds.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queue provisioning (legacy)
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- technote updated 2020-05-14
- Checked
- 2026-09-24
Sources
- Create Analyzer Service Level Percentage Report — Cisco Systems · tier 2 current vendor documentation · Service Level threshold configuration section
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-technote-threshold-ms. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-technote-threshold-ms
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-wxcc-technote-threshold-ms,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-technote-threshold-ms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-technote-threshold-ms},
note = {Source note contact-center-kpis-wxcc-technote-threshold-ms, checked 2026-09-24}
}