Source note · Contact center KPI definitions and calculation
Service Level Threshold cannot be configured for social-channel queues in Webex Contact Center.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queue configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Create queues and configure routing patterns — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a queue > Service Level Threshold field note
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-slt-not-social. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-slt-not-social
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-wxcc-slt-not-social,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-slt-not-social},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-slt-not-social},
note = {Source note contact-center-kpis-wxcc-slt-not-social, checked 2026-09-24}
}