Source note · Contact center KPI definitions and calculation
In current Webex Contact Center queue configuration, Service Level Threshold is the time in seconds a request can wait in queue before the system flags it as outside the service level.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queue configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Create queues and configure routing patterns — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a queue > Service Level Threshold field
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-queue-slt-seconds. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-queue-slt-seconds
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-wxcc-queue-slt-seconds,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-queue-slt-seconds},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-queue-slt-seconds},
note = {Source note contact-center-kpis-wxcc-queue-slt-seconds, checked 2026-09-24}
}