Source note · Contact center KPI definitions and calculation
The Webex Contact Center Average Service Level KPI card counts contacts that were connected, opted out of the queue, were dequeued, or terminated in the queue, all within the SLA timeframe.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop KPI cards
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- View your contact center KPI cards — Cisco Systems · tier 2 current vendor documentation · KPI card table > Average Service Level
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-kpi-card-service-level. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-kpi-card-service-level
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-wxcc-kpi-card-service-level,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-kpi-card-service-level},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-kpi-card-service-level},
note = {Source note contact-center-kpis-wxcc-kpi-card-service-level, checked 2026-09-24}
}