Source note · Contact center KPI definitions and calculation
The Webex Contact Center Average Handle Time KPI card is a real-time average that includes connected time and wrap-up time.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop KPI cards
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- View your contact center KPI cards — Cisco Systems · tier 2 current vendor documentation · KPI card table > Average Handle Time
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-kpi-card-aht. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-kpi-card-aht
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-wxcc-kpi-card-aht,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-kpi-card-aht},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-kpi-card-aht},
note = {Source note contact-center-kpis-wxcc-kpi-card-aht, checked 2026-09-24}
}