Source note · Contact center KPI definitions and calculation
The Webex Contact Center Total Contacts Abandoned KPI card counts contacts terminated in queue before connecting to an agent, regardless of handling in earlier queues, and excludes short calls.
Checked 2026-09-24
These contacts do not fall under the category of short calls.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop KPI cards
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- View your contact center KPI cards — Cisco Systems · tier 2 current vendor documentation · KPI card table > Total Contacts Abandoned
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-kpi-card-abandoned-excl-short. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-kpi-card-abandoned-excl-short
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-wxcc-kpi-card-abandoned-excl-short,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-wxcc-kpi-card-abandoned-excl-short},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-wxcc-kpi-card-abandoned-excl-short},
note = {Source note contact-center-kpis-wxcc-kpi-card-abandoned-excl-short, checked 2026-09-24}
}