Source note · Contact center KPI definitions and calculation
By default, the Dynamics 365 Conversation dashboard shows KPIs for the past month across all channels, queues and service representatives, and filters persist across dashboards.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Dynamics 365 Customer Service
- Subsystem
- Omnichannel historical analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Conversation dashboard in Omnichannel historical analytics — Microsoft · tier 2 current vendor documentation · Introduction paragraphs and Note
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-ms-dashboard-default-month. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-ms-dashboard-default-month
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-ms-dashboard-default-month,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-ms-dashboard-default-month},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-ms-dashboard-default-month},
note = {Source note contact-center-kpis-ms-dashboard-default-month, checked 2026-09-24}
}