Source note · Contact center KPI definitions and calculation
Genesys Cloud includes short abandons in the abandon rate.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- abandon metrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- What type of situations do abandons include in Genesys Cloud? — Genesys · tier 2 current vendor documentation · FAQ answer > short abandons note
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-genesys-short-abandons-in-rate. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-genesys-short-abandons-in-rate
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-genesys-short-abandons-in-rate,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-genesys-short-abandons-in-rate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-genesys-short-abandons-in-rate},
note = {Source note contact-center-kpis-genesys-short-abandons-in-rate, checked 2026-09-24}
}