Source note · Contact center KPI definitions and calculation
The Genesys Cloud short abandon threshold defaults to less than 10 seconds and can be set by administrators in contact center analytics options.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- contact center analytics options
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configure contact center analytics options — Genesys · tier 2 current vendor documentation · Short abandon threshold section
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-genesys-short-abandon-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-genesys-short-abandon-default
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-genesys-short-abandon-default,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-genesys-short-abandon-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-genesys-short-abandon-default},
note = {Source note contact-center-kpis-genesys-short-abandon-default, checked 2026-09-24}
}