47 CFR 64.2010(h)(7) requires wireless providers to train employees to spot potentially fraudulent SIM change requests and customers who may be victims of SIM swap fraud.
Checked 2026-09-30
- Vendor
- FCC
- Product
- CPNI rules
- Subsystem
- SIM change authentication
- Deployment
- any
- Region
- us
- Release range
- current eCFR as of 2026-09-30
- Checked
- 2026-09-30
Sources
- 47 CFR 64.2010 Safeguards on the disclosure of customer proprietary network information — US Government Publishing Office / Office of the Federal Register (eCFR) · tier 1 standards and regulators · Sec. 64.2010(h)(7)
Cite this note
APA
WarmTransfer. (2026, September 30). Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-sim-change-training. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-sim-change-training
BibTeX
@misc{warmtransfer-claim-contact-center-caller-authentication-sim-change-training,
title = {Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-sim-change-training},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-sim-change-training},
note = {Source note contact-center-caller-authentication-sim-change-training, checked 2026-09-30}
}