The IC3 PSA advises confirming a caller's identity by contacting them through a previously confirmed method, and turning on multi-factor authentication without ever sharing MFA codes.
Checked 2026-09-30
- Vendor
- FBI
- Product
- IC3 PSA
- Subsystem
- deepfake voice
- Deployment
- any
- Region
- us
- Release range
- 2025 advisory
- Checked
- 2026-09-30
Sources
- Senior US Officials Impersonated in Malicious Messaging Campaign (I-051525-PSA) — FBI Internet Crime Complaint Center · tier 1 standards and regulators · Tips section
Cite this note
APA
WarmTransfer. (2026, September 30). Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-ic3-verify-out-of-band. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-ic3-verify-out-of-band
BibTeX
@misc{warmtransfer-claim-contact-center-caller-authentication-ic3-verify-out-of-band,
title = {Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-ic3-verify-out-of-band},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-ic3-verify-out-of-band},
note = {Source note contact-center-caller-authentication-ic3-verify-out-of-band, checked 2026-09-30}
}