Source note · Outbound callback and dialer compliance
AWS warns that answering machine detection might not comply with telemarketing laws and that the customer is responsible for using it lawfully.
Checked 2026-09-25
The use of Answering Machine Detection (AMD) might not comply with telemarketing laws.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect outbound campaigns
- Subsystem
- answering machine detection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Best practices for Connect Customer outbound campaigns — Amazon Web Services · tier 2 current vendor documentation · Best practices for answering machine detection > The pros, cons, and best uses of Answering Machine Detection
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-aws-amd-responsibility. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-aws-amd-responsibility
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-aws-amd-responsibility,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-aws-amd-responsibility},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-aws-amd-responsibility},
note = {Source note contact-center-callback-compliance-aws-amd-responsibility, checked 2026-09-25}
}