Source note · Contact center business continuity
With a Direct Routing Survivable Branch Appliance, during an internet outage the Teams client automatically switches to the SBA and ongoing calls continue without interruption; users can make and receive PSTN calls through the local SBA/SBC.
Checked 2026-09-30
During an internet outage, the Teams client automatically switches to the SBA, and ongoing calls continue with no interruptions.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- Survivable Branch Appliance
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Survivable Branch Appliance for Direct Routing — Microsoft (Microsoft Learn) · tier 2 current vendor documentation · Section 'How it works'
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-teams-sba-function. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-teams-sba-function
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-teams-sba-function,
title = {Contact center business continuity: source note contact-center-business-continuity-teams-sba-function},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-teams-sba-function},
note = {Source note contact-center-business-continuity-teams-sba-function, checked 2026-09-30}
}