Source note · Contact center business continuity
In SBA mode, Teams users can still make emergency calls but location information is not shared, and the SBA does not support Emergency Call Routing Policies, so emergency calls fail through the SBA if no pattern in the regular voice routing policy matches the emergency dial strings.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- Survivable Branch Appliance
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Survivable Branch Appliance for Direct Routing — Microsoft (Microsoft Learn) · tier 2 current vendor documentation · Section 'Known issues and considerations', list of unsupported user actions in SBA mode
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-teams-sba-e911. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-teams-sba-e911
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-teams-sba-e911,
title = {Contact center business continuity: source note contact-center-business-continuity-teams-sba-e911},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-teams-sba-e911},
note = {Source note contact-center-business-continuity-teams-sba-e911, checked 2026-09-30}
}