Source note · Contact center business continuity
In SBA offline mode, an incoming PSTN call to a call queue or auto attendant number can be redirected to a local agent or to an alternative call queue or auto attendant number.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- Survivable Branch Appliance
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Survivable Branch Appliance for Direct Routing — Microsoft (Microsoft Learn) · tier 2 current vendor documentation · Section 'How it works', list of calling functionality available in offline mode
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-teams-sba-cq-redirect. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-teams-sba-cq-redirect
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-teams-sba-cq-redirect,
title = {Contact center business continuity: source note contact-center-business-continuity-teams-sba-cq-redirect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-teams-sba-cq-redirect},
note = {Source note contact-center-business-continuity-teams-sba-cq-redirect, checked 2026-09-30}
}