Source note · Contact center business continuity
The SBA feature is supported on Teams Windows desktop, Teams macOS desktop and Teams Phones; SBA mode activates only on desktop clients on a physical machine, and virtual machines and web clients are not supported.
Checked 2026-09-30
SBA mode activates only on desktop clients on a physical machine. VMs and web clients aren't supported at the moment.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- Survivable Branch Appliance
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Survivable Branch Appliance for Direct Routing — Microsoft (Microsoft Learn) · tier 2 current vendor documentation · Section 'Supported Teams clients'; section 'How it works', sentence beginning 'SBA mode activates only'
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-teams-sba-clients. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-teams-sba-clients
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-teams-sba-clients,
title = {Contact center business continuity: source note contact-center-business-continuity-teams-sba-clients},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-teams-sba-clients},
note = {Source note contact-center-business-continuity-teams-sba-clients, checked 2026-09-30}
}