Source note · Contact center business continuity
Genesys states that not all US and Canada phone numbers support redirection between linked organizations; eligibility is shown per number in a Redirection Capable column.
Checked 2026-09-30
Not all US and Canada phone numbers support redirection due to service availability limitations.
- Vendor
- Genesys
- Product
- Genesys Cloud Voice
- Subsystem
- number routing
- Deployment
- multi-tenant
- Region
- us and canada numbers
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Genesys Cloud Voice number routing — Genesys · tier 2 current vendor documentation · Limitations statement on redirection-capable numbers (heading not returned verbatim)
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-genesys-dr-eligibility. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-genesys-dr-eligibility
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-genesys-dr-eligibility,
title = {Contact center business continuity: source note contact-center-business-continuity-genesys-dr-eligibility},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-genesys-dr-eligibility},
note = {Source note contact-center-business-continuity-genesys-dr-eligibility, checked 2026-09-30}
}