Source note · Emergency calling from contact center agent desktops
Cisco states that Webex Contact Center agents provisioned with a WebRTC-enabled desktop do not have access to traditional telephony devices, which is why the desktop itself must support 911.
Checked 2026-10-02
When contact center agents or supervisors are provisioned with a WebRTC enabled desktop, they do not have access to traditional telephony devices.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop WebRTC emergency calling
- Deployment
- multi-tenant
- Region
- us and canada
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Provision Emergency Calling in Webex Contact Center for Administrators — Cisco · tier 2 current vendor documentation · Introduction paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-wxcc-webrtc-no-phone. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-wxcc-webrtc-no-phone
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-wxcc-webrtc-no-phone,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-wxcc-webrtc-no-phone},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-wxcc-webrtc-no-phone},
note = {Source note contact-center-agent-emergency-calling-wxcc-webrtc-no-phone, checked 2026-10-02}
}