Source note · Emergency calling from contact center agent desktops
Cisco lists three requirements for Webex Contact Center WebRTC agent emergency calling under Kari's Law and RAY BAUM'S Act: direct 911 dialing without extra codes, notification of designated personnel, and conveying location including floor or room to responders.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop WebRTC emergency calling
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Provision Emergency Calling in Webex Contact Center for Administrators — Cisco · tier 2 current vendor documentation · Introduction, list of Kari's Law and Ray Baum's Act requirements
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-wxcc-karis-raybaum. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-wxcc-karis-raybaum
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-wxcc-karis-raybaum,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-wxcc-karis-raybaum},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-wxcc-karis-raybaum},
note = {Source note contact-center-agent-emergency-calling-wxcc-karis-raybaum, checked 2026-10-02}
}