Source note · Emergency calling from contact center agent desktops
When a Webex Contact Center agent dials 911 from the WebRTC Embedded Desktop, the call is routed to RedSky, which determines location and routes to the PSAP.
Checked 2026-10-02
When a WxCC agent initiates a 911 call from their WebRTC Embedded Desktop, the call is routed to RedSky.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop WebRTC emergency calling
- Deployment
- multi-tenant
- Region
- us and canada
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Provision Emergency Calling in Webex Contact Center for Administrators — Cisco · tier 2 current vendor documentation · Section 'Manage emergency services with Control Hub'
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-wxcc-911-routed-redsky. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-wxcc-911-routed-redsky
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-wxcc-911-routed-redsky,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-wxcc-911-routed-redsky},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-wxcc-911-routed-redsky},
note = {Source note contact-center-agent-emergency-calling-wxcc-911-routed-redsky, checked 2026-10-02}
}