Source note · Emergency calling from contact center agent desktops
Cisco states that Webex Calling emergency call recording does not apply to calls initiated from Contact Center over the Real Time Media Service (RTMS) trunk.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Emergency call recording
- Deployment
- multi-tenant
- Region
- us and canada
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enhanced Emergency Calling for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Enhanced emergency calling for Webex Calling, emergency call recording section
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-wxc-recording-rtms. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-wxc-recording-rtms
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-wxc-recording-rtms,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-wxc-recording-rtms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-wxc-recording-rtms},
note = {Source note contact-center-agent-emergency-calling-wxc-recording-rtms, checked 2026-10-02}
}