Source note · Emergency calling from contact center agent desktops
An agent softphone used from the agent's home is likely an off-premises MLTS device under 47 CFR 9.16(b)(3)(iii), so a location the agent updates by hand is an acceptable fallback only where automatic dispatchable location is not technically feasible.
inferred · Checked 2026-10-02
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- Remote agent location
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- 47 CFR 9.16 General obligations for 911 dialing, notification, and location (MLTS), 2024 annual edition — U.S. Government Publishing Office (govinfo) · tier 1 standards and regulators · 47 CFR 9.16(b)(3)(iii) read with 47 CFR 9.3 definition of On-premises
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-home-agent-offprem-inf. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-home-agent-offprem-inf
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-home-agent-offprem-inf,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-home-agent-offprem-inf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-home-agent-offprem-inf},
note = {Source note contact-center-agent-emergency-calling-home-agent-offprem-inf, checked 2026-10-02}
}