Source note · Emergency calling from contact center agent desktops
Genesys says Genesys Cloud Voice emergency service can fail during a power outage or Internet failure, and customers must put warning labels on all equipment that connects to the service.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Genesys Cloud Voice emergency services
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- About Genesys Cloud Voice — Genesys · tier 2 current vendor documentation · Section 'Emergency services'
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-warning-labels. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-warning-labels
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-gcv-warning-labels,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-warning-labels},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-warning-labels},
note = {Source note contact-center-agent-emergency-calling-gcv-warning-labels, checked 2026-10-02}
}