Source note · Emergency calling from contact center agent desktops
Genesys instructs US administrators configuring the Emergency number plan not to alter the 911 number with a prefix or other modification, for Kari's Law compliance.
Checked 2026-10-02
You must not alter the 911 number with a prefix or other modifications.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Number plans
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure 911 or other emergency numbers — Genesys · tier 2 current vendor documentation · Number Plans configuration section
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gc-no-911-prefix. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gc-no-911-prefix
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-gc-no-911-prefix,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gc-no-911-prefix},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gc-no-911-prefix},
note = {Source note contact-center-agent-emergency-calling-gc-no-911-prefix, checked 2026-10-02}
}