Source note · Emergency calling from contact center agent desktops
Genesys Cloud HELD for E911 lets Poly VVX, CCX and Edge E series phones request location from a Location Information Server, configured through trunk Location Conveyance and phone base settings.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- HELD location
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure HTTP Enabled Location Delivery (HELD) for E911 — Genesys · tier 2 current vendor documentation · Supported phones and configuration sections
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gc-held-poly. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gc-held-poly
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-gc-held-poly,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gc-held-poly},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gc-held-poly},
note = {Source note contact-center-agent-emergency-calling-gc-held-poly, checked 2026-10-02}
}