Source note · Emergency calling from contact center agent desktops
Amazon Connect requires the E911 address to be passed as a JSON string under the contact attribute key CivicAddress, using coded keys such as country, A1, A3, HNO, RD, STS and PC.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- E911 location
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Format a physical address for E911 to pass to Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Format a physical address for E911, example and key table
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-civicaddress. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-civicaddress
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-connect-civicaddress,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-civicaddress},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-civicaddress},
note = {Source note contact-center-agent-emergency-calling-connect-civicaddress, checked 2026-10-02}
}