Source note · Emergency calling from contact center agent desktops
Under 47 CFR 9.16(b)(3)(iii), from January 6, 2022 an off-premises MLTS device must provide automatic dispatchable location if technically feasible, and otherwise dispatchable location based on end-user manual update or enhanced location information, which may be coordinate-based.
Checked 2026-10-02
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- MLTS dispatchable location (RAY BAUM'S Act rule)
- Deployment
- multi-tenant, on-premises
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- 47 CFR 9.16 General obligations for 911 dialing, notification, and location (MLTS), 2024 annual edition — U.S. Government Publishing Office (govinfo) · tier 1 standards and regulators · 47 CFR 9.16(b)(3)(iii)
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-cfr-offprem-device. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-cfr-offprem-device
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-cfr-offprem-device,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-cfr-offprem-device},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-cfr-offprem-device},
note = {Source note contact-center-agent-emergency-calling-cfr-offprem-device, checked 2026-10-02}
}