Source note · Emergency calling from contact center agent desktops
Under 47 CFR 9.16(b)(1), a person installing, managing or operating an MLTS for use in the United States must configure it so a user can directly initiate a 911 call from any station without dialing any additional digit, code, prefix or post-fix, including a trunk-access code such as 9.
Checked 2026-10-02
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- MLTS direct dialing (Kari's Law rule)
- Deployment
- multi-tenant, on-premises
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- 47 CFR 9.16 General obligations for 911 dialing, notification, and location (MLTS), 2024 annual edition — U.S. Government Publishing Office (govinfo) · tier 1 standards and regulators · 47 CFR 9.16(b)(1)
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-cfr-mlts-direct-dial. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-cfr-mlts-direct-dial
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-cfr-mlts-direct-dial,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-cfr-mlts-direct-dial},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-cfr-mlts-direct-dial},
note = {Source note contact-center-agent-emergency-calling-cfr-mlts-direct-dial, checked 2026-10-02}
}