Source note · Emergency calling from contact center agent desktops
A cloud contact center platform that lets agents place outbound PSTN calls plausibly falls within the 47 CFR 9.3 MLTS definition as a network-based VoIP system, but no source read here states that a CCaaS platform is an MLTS.
inferred · Checked 2026-10-02
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- Regulatory scope
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- 47 CFR 9.3 Definitions (Code of Federal Regulations, 2024 annual edition) — U.S. Government Publishing Office (govinfo) · tier 1 standards and regulators · 47 CFR 9.3, definition 'Multi-line telephone system or MLTS'
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-ccaas-mlts-scope-inf. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-ccaas-mlts-scope-inf
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-ccaas-mlts-scope-inf,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-ccaas-mlts-scope-inf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-ccaas-mlts-scope-inf},
note = {Source note contact-center-agent-emergency-calling-ccaas-mlts-scope-inf, checked 2026-10-02}
}