Source note · Choppy and robotic audio on calls
Cisco prefers UDP for Webex voice and video media. When media falls back to TCP, retransmission and receiver buffering show up as increased latency and jitter that degrade call quality.
Checked 2026-09-25
For media streams, this behavior manifests itself as increased latency/jitter, which in turn affects the media quality experienced by the call's participants.
- Vendor
- Cisco
- Product
- Webex
- Subsystem
- media transport
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Network Requirements for Webex Services — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Section on media transport protocols (UDP preferred; TCP and TLS fallback)
Cite this note
APA
WarmTransfer. (2026, September 25). Choppy and robotic audio on calls: source note choppy-audio-troubleshooting-webex-tcp-fallback. WarmTransfer. https://warmtransfer.net/knowledge/claims/choppy-audio-troubleshooting-webex-tcp-fallback
BibTeX
@misc{warmtransfer-claim-choppy-audio-troubleshooting-webex-tcp-fallback,
title = {Choppy and robotic audio on calls: source note choppy-audio-troubleshooting-webex-tcp-fallback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/choppy-audio-troubleshooting-webex-tcp-fallback},
note = {Source note choppy-audio-troubleshooting-webex-tcp-fallback, checked 2026-09-25}
}