Source note · Choppy and robotic audio on calls
Webex Calling grades a media relay point (hop) in the Webex cloud as good when packet loss is under 2.5%, latency or RTT is under 200 ms, and jitter is under 75 ms. These limits are tighter than the endpoint thresholds.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Calling (Control Hub troubleshooting)
- Subsystem
- media quality grading
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Hop details / media relay point thresholds
Cite this note
APA
WarmTransfer. (2026, September 25). Choppy and robotic audio on calls: source note choppy-audio-troubleshooting-webex-hop-thresholds. WarmTransfer. https://warmtransfer.net/knowledge/claims/choppy-audio-troubleshooting-webex-hop-thresholds
BibTeX
@misc{warmtransfer-claim-choppy-audio-troubleshooting-webex-hop-thresholds,
title = {Choppy and robotic audio on calls: source note choppy-audio-troubleshooting-webex-hop-thresholds},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/choppy-audio-troubleshooting-webex-hop-thresholds},
note = {Source note choppy-audio-troubleshooting-webex-hop-thresholds, checked 2026-09-25}
}