Source note · Choppy and robotic audio on calls
Teams Call Quality Dashboard marks an audio stream Poor if Packet Utilization exceeds 500 packets and any one of these holds: average round trip above 500 ms, average packet loss rate above 0.1, or average jitter above 30 ms.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Call Quality Dashboard
- Subsystem
- stream classification
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Stream classification in Call Quality Dashboard (CQD) — Microsoft · tier 2 current vendor documentation · Section 'Classifier Definitions', subsection 'Audio Classifier' (table)
Cite this note
APA
WarmTransfer. (2026, September 25). Choppy and robotic audio on calls: source note choppy-audio-troubleshooting-cqd-audio-poor-thresholds. WarmTransfer. https://warmtransfer.net/knowledge/claims/choppy-audio-troubleshooting-cqd-audio-poor-thresholds
BibTeX
@misc{warmtransfer-claim-choppy-audio-troubleshooting-cqd-audio-poor-thresholds,
title = {Choppy and robotic audio on calls: source note choppy-audio-troubleshooting-cqd-audio-poor-thresholds},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/choppy-audio-troubleshooting-cqd-audio-poor-thresholds},
note = {Source note choppy-audio-troubleshooting-cqd-audio-poor-thresholds, checked 2026-09-25}
}