Source note · Choppy and robotic audio on calls
In Teams Call Analytics session details, yellow items are outside the normal range but unlikely to be the main cause, while red items are significant and likely the main cause of poor quality. 'Audio network classified poor call' covers packet loss, jitter, NMOS degradation, RTT or concealed ratio.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams admin center Call Analytics
- Subsystem
- per-user troubleshooting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25; page describes an earlier experience
- Checked
- 2026-09-25
Sources
- Use Call Analytics to troubleshoot poor call quality — Microsoft · tier 2 current vendor documentation · Section 'Troubleshoot user call quality problems', step 5 and the issues table
Cite this note
APA
WarmTransfer. (2026, September 25). Choppy and robotic audio on calls: source note choppy-audio-troubleshooting-call-analytics-red-yellow. WarmTransfer. https://warmtransfer.net/knowledge/claims/choppy-audio-troubleshooting-call-analytics-red-yellow
BibTeX
@misc{warmtransfer-claim-choppy-audio-troubleshooting-call-analytics-red-yellow,
title = {Choppy and robotic audio on calls: source note choppy-audio-troubleshooting-call-analytics-red-yellow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/choppy-audio-troubleshooting-call-analytics-red-yellow},
note = {Source note choppy-audio-troubleshooting-call-analytics-red-yellow, checked 2026-09-25}
}