Source note · Cross-platform CDR normalization model
Ingestion into a normalised CDR store should upsert on the native record key, not append, because Amazon Connect redelivers records, Graph callRecords are versioned upward and the Webex cdr_stream backfills late records.
inferred · Checked 2026-09-24
- Vendor
- multi-vendor
- Product
- CDR normalisation model
- Subsystem
- ingestion
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Status
- inferred
- Checked
- 2026-09-24
Sources
- Data model for Connect Customer contact records — Amazon Web Services · tier 2 current vendor documentation · Important things to know, second bullet; with ms-graph-callrecord-resource row version and webex-dev-blog-understanding-calling-cdr-apis cdr_stream section
Cite this note
APA
WarmTransfer. (2026, September 24). Cross-platform CDR normalization model: source note cdr-normalization-upsert-not-append. WarmTransfer. https://warmtransfer.net/knowledge/claims/cdr-normalization-upsert-not-append
BibTeX
@misc{warmtransfer-claim-cdr-normalization-upsert-not-append,
title = {Cross-platform CDR normalization model: source note cdr-normalization-upsert-not-append},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cdr-normalization-upsert-not-append},
note = {Source note cdr-normalization-upsert-not-append, checked 2026-09-24}
}