In directRoutingLogRow, endDateTime exists only for fully established calls, failureDateTime exists only for calls that were not fully established, and startDateTime may equal the invite or failure time for failed and unanswered calls.

Checked 2026-09-24

Vendor
Microsoft
Product
Microsoft Teams Phone Direct Routing
Subsystem
Graph directRoutingLogRow
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). Cross-platform CDR normalization model: source note cdr-normalization-msgraph-dr-end-vs-failure. WarmTransfer. https://warmtransfer.net/knowledge/claims/cdr-normalization-msgraph-dr-end-vs-failure

BibTeX

@misc{warmtransfer-claim-cdr-normalization-msgraph-dr-end-vs-failure,
  title  = {Cross-platform CDR normalization model: source note cdr-normalization-msgraph-dr-end-vs-failure},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cdr-normalization-msgraph-dr-end-vs-failure},
  note   = {Source note cdr-normalization-msgraph-dr-end-vs-failure, checked 2026-09-24}
}

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