Source note · Cross-platform CDR normalization model
Unified CM 15 CDR duration is the difference between connect time and disconnect time in seconds, and it remains zero if the call never connects.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- CDR fields
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 and SUs
- Checked
- 2026-09-24
Sources
- Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager Release 15 and SUs, CDR Field Descriptions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · CDR Field Descriptions table, row duration
Cite this note
APA
WarmTransfer. (2026, September 24). Cross-platform CDR normalization model: source note cdr-normalization-cucm-duration-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/cdr-normalization-cucm-duration-definition
BibTeX
@misc{warmtransfer-claim-cdr-normalization-cucm-duration-definition,
title = {Cross-platform CDR normalization model: source note cdr-normalization-cucm-duration-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cdr-normalization-cucm-duration-definition},
note = {Source note cdr-normalization-cucm-duration-definition, checked 2026-09-24}
}