Source note · Exporting contact center data to a data warehouse
In Amazon Connect, when an agent transfers a customer to another agent or queue using quick connects, a new contact record is created with initiation method TRANSFER.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- contact records
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Agent event streams data model in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Contact object, InitiationMethod, TRANSFER value
Cite this note
APA
WarmTransfer. (2026, October 2). Exporting contact center data to a data warehouse: source note ccaas-data-export-warehousing-aws-transfer-new-contact-record. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccaas-data-export-warehousing-aws-transfer-new-contact-record
BibTeX
@misc{warmtransfer-claim-ccaas-data-export-warehousing-aws-transfer-new-contact-record,
title = {Exporting contact center data to a data warehouse: source note ccaas-data-export-warehousing-aws-transfer-new-contact-record},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccaas-data-export-warehousing-aws-transfer-new-contact-record},
note = {Source note ccaas-data-export-warehousing-aws-transfer-new-contact-record, checked 2026-10-02}
}