Source note · Exporting contact center data to a data warehouse
The Amazon Connect InitialContactId property holds the original identifier of a contact that was transferred, which allows chained contact records to be grouped into one interaction.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent event streams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Agent event streams data model in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Contact object, InitialContactId
Cite this note
APA
WarmTransfer. (2026, October 2). Exporting contact center data to a data warehouse: source note ccaas-data-export-warehousing-aws-initial-contact-id. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccaas-data-export-warehousing-aws-initial-contact-id
BibTeX
@misc{warmtransfer-claim-ccaas-data-export-warehousing-aws-initial-contact-id,
title = {Exporting contact center data to a data warehouse: source note ccaas-data-export-warehousing-aws-initial-contact-id},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccaas-data-export-warehousing-aws-initial-contact-id},
note = {Source note ccaas-data-export-warehousing-aws-initial-contact-id, checked 2026-10-02}
}