Source note · Exporting contact center data to a data warehouse
Amazon Connect publishes an agent HEART_BEAT event every 120 seconds if no other agent event was published during that interval.
Checked 2026-10-02
HEART_BEAT—This event is published every 120 seconds if there are no other events published during that interval.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent event streams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Agent event streams data model in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Introduction, HEART_BEAT bullet
Cite this note
APA
WarmTransfer. (2026, October 2). Exporting contact center data to a data warehouse: source note ccaas-data-export-warehousing-aws-aes-heartbeat-120s. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccaas-data-export-warehousing-aws-aes-heartbeat-120s
BibTeX
@misc{warmtransfer-claim-ccaas-data-export-warehousing-aws-aes-heartbeat-120s,
title = {Exporting contact center data to a data warehouse: source note ccaas-data-export-warehousing-aws-aes-heartbeat-120s},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccaas-data-export-warehousing-aws-aes-heartbeat-120s},
note = {Source note ccaas-data-export-warehousing-aws-aes-heartbeat-120s, checked 2026-10-02}
}