Source note · Calls going straight to voicemail
When a Webex Calling call queue sends a call to an agent, the agent's own call forwarding does not apply.
Checked 2026-09-25
When a call arrives to a call queue and is sent to an agent, the agent call forwarding feature doesn't work.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure Call Queue; note on agent call forwarding
Cite this note
APA
WarmTransfer. (2026, September 25). Calls going straight to voicemail: source note calls-straight-to-voicemail-wxc-queue-agent-fwd. WarmTransfer. https://warmtransfer.net/knowledge/claims/calls-straight-to-voicemail-wxc-queue-agent-fwd
BibTeX
@misc{warmtransfer-claim-calls-straight-to-voicemail-wxc-queue-agent-fwd,
title = {Calls going straight to voicemail: source note calls-straight-to-voicemail-wxc-queue-agent-fwd},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/calls-straight-to-voicemail-wxc-queue-agent-fwd},
note = {Source note calls-straight-to-voicemail-wxc-queue-agent-fwd, checked 2026-09-25}
}